We take great pride in our designs. All pieces are triple checked prior to shipping.
If your item is broken or damaged upon receiving. (7 days of delivery date) send us a email for further instructions. Our policy is full refund including shipping. 

Your Karamella warranty does not cover loss, changes in appearance, gradual degradation, damage, and breakage due to wear and tear or improper use or storage of your jewellery. Karamella pieces are delicate by nature and therefore should be worn with care. Please see instructions under REPAIRS.