Accidents happen we get that..our Bracelets are knotted 8x and shouldn’t fall apart unless they’re caught or stretched over time.
The fee includes few (4-5) missing beads, labour (our time) and material. Charm replacement is extra please send us an email for cost to replace.
Please note I ONLY repair Karamella Bracelets.
All repairs are all done via mail. This means no repairs at markets or pop ups as they tend to be busy and we don’t offer custom work.
Why do we charge? Repairs are complimentary if broken within 2 weeks that would indicate a manufacturing defect after that period there is a small fee for our time and material. No one likes to work for free right?
We have student staff that assist us with repairs :)
Kindly forward a photo of your broken bracelet with all pieces remaining to Karen@karamelladesigns.com
If you’d like to pick up your order at a retail location where Karamella is sold select the location at checkout and you’ll receive a email when it’s ready there for pick up.